{"id":44425,"date":"2024-11-26T12:00:50","date_gmt":"2024-11-26T05:00:50","guid":{"rendered":"https:\/\/zortout.com\/?post_type=docs&p=44425"},"modified":"2024-11-26T13:12:02","modified_gmt":"2024-11-26T06:12:02","password":"","slug":"how-to-use-facebook-chat-feature","status":"publish","type":"docs","link":"https:\/\/zortout.com\/en\/docs\/how-to-use-facebook-chat-feature","title":{"rendered":"How to Use Facebook Chat Feature"},"content":{"rendered":"

How to Use Facebook Chat Feature<\/p>\n

Stores can respond to customers on their Facebook Page while simultaneously creating orders in the ZORT system without switching screens. Follow the steps below:<\/span><\/p>\n

 <\/p>\n

How to Connect<\/strong><\/span><\/span><\/p>\n

1. Go to the “Settings” menu and select “Integration.”<\/span><\/p>\n

2. Click on “Add Integration.”\"FB1.png\"<\/span><\/p>\n

 <\/p>\n

3. Go to the “Social” tab.<\/span><\/p>\n

4. Select “Facebook” as the connection type.<\/span><\/p>\n

5. Click “Continue as (Account Name).”<\/span><\/p>\n

\"FB2.png\"<\/p>\n

 <\/p>\n

6. Choose the page you want to connect.<\/span><\/p>\n

7. Click “Verify” to complete the connection.<\/span><\/p>\n

\"FB3.webp\"<\/p>\n

 <\/p>\n

How to Use Facebook Chat on ZORT<\/strong><\/span><\/p>\n

1. Click on the “Social Commerce” button.<\/span><\/p>\n

\"FB4.png\"<\/p>\n

 <\/p>\n

2. Click the Messenger icon and select the desired page.
\n\"FB5.png\"<\/span><\/p>\n

 <\/p>\n

3. After selecting the page, you will see all the messages on the page. You can select a customer\u2019s message from the left side and start a conversation.
\n\"FB6.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

4. When a customer places an order, click “Create New Order” to open a bill in the ZORT system immediately.<\/span><\/p>\n

\"FB7.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

5. Click “Add Product” to create a sales order.
\n<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

6. Choose the desired product(s).<\/span><\/p>\n

7. Click “Add Product.”
\n\"FB9.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

8. Select the desired shipping service and the shipping fee that the shop wants to charge. You can also choose to display the shipping fee including VAT.<\/span><\/p>\n

9. Choose the payment method, and the system will display the total amount the customer needs to pay.<\/span><\/p>\n

10. Click “Save.”
\n\"FB10.webp\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

11. Once saved, the system will automatically send an order confirmation message to the customer. The customer can click the link provided to proceed with payment and enter shipping information.\"FB11.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

Example of a Payment Link Page
\n\"FB12.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

12. When you return to the Sales Orders page, you will see the sales orders created through Social Commerce. The shop can select an order to proceed with shipping.<\/p>\n

\"FB13.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

Additional Features<\/strong><\/span><\/p>\n

Tagging<\/strong><\/span><\/p>\n

1. Stores can tag different statuses for customers just like responding to messages on the Facebook Page by clicking on the user account.<\/span><\/p>\n

2. Select “Settings.”
\n\"FB14.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

3. Go to the “Tags” section.<\/span><\/p>\n

4. Click “Add Tag.”<\/span><\/p>\n

\"FB15.png\"<\/p>\n

 <\/p>\n

 <\/p>\n

5. Enter the tag name.<\/span><\/p>\n

6. Click “Save.”
\n\"FB16.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

7. When you return to the conversation page, you will find the newly created tag ready for use.
\n\"FB17.webp\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Filtering Messages from the Page<\/strong><\/span><\/p>\n

1. In the chat window, merchants can choose to display all messages, pending messages, spam messages, or unanswered messages as per their convenience.
\n\"FB18.webp\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

2. If you want to filter messages by tags, you can do so as well.<\/p>\n

\"FB19.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

Sending Product Details Link<\/strong><\/span><\/p>\n

1. Stores can send additional product details to customers by sending a product link. Click the “Share Product” button.<\/span><\/p>\n

\"FB20.webp\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

2. Select the product you want to send details for and click “Share.”
\n\"FB21.png\"<\/p>\n

 <\/p>\n

 <\/p>\n

3. The system will send a product details link to the customer, allowing them to view more information about the product.
\n\"FB22.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

4. When the customer clicks on the link, the product information saved in the ZORT system will appear, and the customer can directly place an order through this link.
\n\"FB23.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Setting Up Quick Replies<\/strong><\/span><\/p>\n

1. Stores can save various text templates for quick responses to customers by clicking on the “Frequently Used Messages” button.
\n\"FB24.webp\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

2. Click the “Add” button to add a quick reply template to the system. Up to 20 messages can be saved.<\/p>\n

\"FB25.png\"<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

3. Enter the desired quick reply and complete the text template to be sent.<\/span><\/p>\n

4. Click “Save.”<\/span><\/p>\n

\"FB26.png\"<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

5. After saving the text template, merchants can click on the “Frequently Used Messages” button and select the desired message to send.<\/span><\/p>\n

\"FB27.png\"<\/p>\n

 <\/p>\n

 <\/p>\n

6. The system will display the saved text template, allowing the merchant to send it to the customer immediately.<\/span><\/p>\n

\"FB28.webp\"<\/p>\n

 <\/p>\n

 <\/p>\n

If you are interested in utilizing our comprehensive store management system,<\/span><\/p>\n

we encourage you to reach out for further information. <\/span><\/p>\n

Please do not hesitate to contact us at:<\/span><\/p>\n

Phone: 02-026-6423<\/span><\/p>\n

Email: support@zortout.com<\/a><\/span><\/p>\n

LINE: @zort<\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

How to Use Facebook Chat Feature Stores can respond to customers on their Facebook Page while simultaneously creating orders in the ZORT system without switching screens. Follow the steps below:   How to Connect 1. Go to the “Settings” menu and select “Integration.” 2. Click on “Add Integration.”   3. Go to the “Social” tab. 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