{"id":47550,"date":"2025-02-18T10:37:16","date_gmt":"2025-02-18T03:37:16","guid":{"rendered":"https:\/\/zortout.com\/?post_type=docs&#038;p=47550"},"modified":"2025-02-18T10:37:16","modified_gmt":"2025-02-18T03:37:16","password":"","slug":"how-to-create-return-orders-from-marketplace","status":"publish","type":"docs","link":"https:\/\/zortout.com\/en\/docs\/how-to-create-return-orders-from-marketplace","title":{"rendered":"How to Create Return Orders from Marketplace"},"content":{"rendered":"<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">The ZORT system has updated the process for creating return orders from Marketplace platforms to reflect the exact return dates from the Marketplace. Previously, return orders referenced the sale date, showing the same date. The platforms with updated information include:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Lazada<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Shopee<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Tiktok<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Line My Shop<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Note: Return orders will only be created automatically if the store has enabled automatic return order creation.<\/span><span class=\"wysiwyg-font-size-large wysiwyg-color-black\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-47551\" src=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT1.png\" alt=\"\" width=\"530\" height=\"538\" srcset=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT1.png 530w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT1-296x300.png 296w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT1-360x365.png 360w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">1. Old Return Order Format: In this format, both the sale date and return date are the same. For example:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Sale Date: 28 October 2023<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">When a return order is created, the system displays the same date, 28 October 2023, as the return date.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Example of Sale\/Return Order:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-47553\" src=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2.webp\" alt=\"\" width=\"1184\" height=\"250\" srcset=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2.webp 1184w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2-300x63.webp 300w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2-1024x216.webp 1024w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2-768x162.webp 768w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT2-360x76.webp 360w\" sizes=\"auto, (max-width: 1184px) 100vw, 1184px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">2. New Return Order Format: In this format, the sale date and return date can differ. The return date reflects the actual date the return was created in the Marketplace. For example:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Sale Date: 25 August 2023<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">When a return order is created, the return date will be 31 August 2023, which is the actual return creation date in the Marketplace.<\/span><\/li>\n<\/ul>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Example of Sale\/Return Order:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-47555\" src=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3.webp\" alt=\"\" width=\"1320\" height=\"294\" srcset=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3.webp 1320w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3-300x67.webp 300w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3-1024x228.webp 1024w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3-768x171.webp 768w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT3-360x80.webp 360w\" sizes=\"auto, (max-width: 1320px) 100vw, 1320px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Note: Return orders from the Marketplace will also display the parcel number in the return order details.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Example of Return Order with Parcel Number:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-47557\" src=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT4.webp\" alt=\"\" width=\"847\" height=\"726\" srcset=\"https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT4.webp 847w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT4-300x257.webp 300w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT4-768x658.webp 768w, https:\/\/zortout.com\/wp-content\/uploads\/2025\/02\/\u0e23\u0e31\u0e1a\u0e04\u0e37\u0e19MKT4-360x309.webp 360w\" sizes=\"auto, (max-width: 847px) 100vw, 847px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">If you are interested in utilizing our comprehensive store management system,<\/span><\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">we encourage you to reach out for further information. <\/span><\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Please do not hesitate to contact us at:<\/span><\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\">\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Phone: 02-026-6423<\/span><\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">Email: <a rel=\"noreferrer\">support@zortout.com<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-center\" style=\"text-align: center\"><span class=\"wysiwyg-font-size-large wysiwyg-color-black\">LINE: @zort<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ZORT system has updated the process for creating return orders from Marketplace platforms to reflect the exact return dates from the Marketplace. Previously, return orders referenced the sale date, showing the same date. The platforms with updated information include: Lazada Shopee Tiktok Line My Shop &nbsp; Note: Return orders will only be created automatically [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-47550","docs","type-docs","status-publish","hentry"],"acf":[],"year_month":"2026-04","word_count":235,"total_views":"253","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"author_nicename":"kritsanee","author_url":"https:\/\/zortout.com\/en\/blog\/author\/kritsanee"},"doc_category_info":[],"doc_tag_info":[],"author_list":[{"ID":"20","user_login":"Bell","display_name":"Bell","id":"20"},{"ID":"60","user_login":"Chaaim","display_name":"Chaaim","id":"60"},{"ID":"8","user_login":"deeboon","display_name":"deeboon","id":"8"},{"ID":"6","user_login":"Fluke","display_name":"Fluke","id":"6"},{"ID":"1","user_login":"gae","display_name":"gae","id":"1"},{"ID":"17","user_login":"Green","display_name":"Green","id":"17"},{"ID":"7","user_login":"kim","display_name":"kim","id":"7"},{"ID":"28","user_login":"Kritsanee","display_name":"kritsanee","id":"28"},{"ID":"2","user_login":"maad","display_name":"Maad","id":"2"},{"ID":"11","user_login":"Moo","display_name":"Moo","id":"11"},{"ID":"4","user_login":"nan","display_name":"Nan","id":"4"},{"ID":"61","user_login":"new","display_name":"new","id":"61"},{"ID":"27","user_login":"newwebsite","display_name":"top","id":"27"},{"ID":"26","user_login":"nine","display_name":"nine","id":"26"},{"ID":"10","user_login":"or","display_name":"or","id":"10"},{"ID":"25","user_login":"Pang","display_name":"Pang","id":"25"},{"ID":"62","user_login":"Ppraserts","display_name":"Ppraserts","id":"62"},{"ID":"5","user_login":"puk","display_name":"Puk","id":"5"},{"ID":"15","user_login":"Ruja","display_name":"Ruja","id":"15"},{"ID":"63","user_login":"Sahaphop","display_name":"Sahaphop","id":"63"},{"ID":"19","user_login":"Serbpong","display_name":"Serb Pong","id":"19"},{"ID":"9","user_login":"Top","display_name":"Top","id":"9"},{"ID":"58","user_login":"worawit","display_name":"worawit","id":"58"}],"knowledge_base_info":[],"knowledge_base_slug":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Create Return Orders from Marketplace - ZORT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zortout.com\/docs\/product-returns-from-marketplace\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Create Return Orders from Marketplace\" \/>\n<meta property=\"og:description\" content=\"The ZORT system has updated the process for creating return orders from Marketplace platforms to reflect the exact return dates from the Marketplace. 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