These Terms of Services, together with other policies on Zortout’s website, govern your access to and use of our website, services, applications and other tools. Zortout operates under the rules and regulations of the relevant regulatory authorities.
The legal entity you are contracting with is Zortout Co., Ltd. (hereinafter referred to as “Zortout” or “Zort” or the “Company”), located in Bangkok, Thailand. The Company recognizes and prioritizes privacy and security of the users’ information. The terms and conditions hereunderdescribe scope of practices and operations of the website www.zortout.com. By using the services of Zortout, the user agrees to abide by all of the terms and conditions set forth below. The user also acknowledges that the user has read and understood all of the Company’s policies and practices. Upon creating a user account on the Company’s website,including registering a user account during the free trial period, these terms of services shall be deemed agreed and effective immediately. In addition, the user agrees to comply with all applicable information technology laws.
Zortout System is an online order and inventory management platform that supports thestore to manage itsdaily product sales. It aims to be a management platform and to facilitate customers’ businesses.
The Company reserves the right not to be responsible for any loss, damage, or legal liability arising from the use of the www.zortout.com website, and the Company is not responsible for the sale of illegal, infringing, or counterfeit products through the Company’s website.
(1.1) Terms of Use for Zortout System
Using Zortout
While using or accessing Zortout services, the user shall not do the following:
The Company reserves the right to immediately terminate any account that violates these Terms of Services. The Company also reserves the right to terminate any unverified account and account that has been inactive for a long period of time, or to modify or terminate the services.
(1.2) Terms of Use for Zortout Devices
The Company warrants the use of the Zortout system together with the device (Hardware) that the user purchased from the Company along with the Zortout system for a period of one (1) year from the date of delivery of such device. In case the Company inspects and determines that the device is defective due to the device’s own defects, the Company will replace such device with a new one, free of charge. This warranty does not cover damages caused by the user’s actions or omissions, including but not limited to dropping, impact, exposure to water, moisture or other liquids, use for purposes other than those specified in the user manual, as well as damages caused by external causes, such as accidents, storms or Force Majeure, use in inappropriate environments, modifications or repairs by persons not authorized by the Company. However, this warranty does not cover the cost of shipping the device, which shall be borne by the user.
2. Agreement and Scope of Services and Support
Standard of Support
The Company provides customer support services to the user who uses or renews the Zortout system membership. The scope of support includes providing advice, demonstrating how-to and step-by-step examples of how to use the Zortout system. The Company’s standard support does not include any additional services beyond those specified above, including the installation of all user data. The user agrees that the Company is not obligated to provide support services beyond the scope specified herein.
Troubleshooting
The user may immediately report any issues found on the Zortout System platform through the Company’s designated communication channels. The Company may take two (2) days or more to resolve general issues from the date the issue is reported, provided that this issue is related to the user’s platform, hardware, or network. The Company reserves the right to consider that the issue has been resolved once the Company has verified the information and provided evidence demonstrating that the Company’s platform is functioning properly, and the user accepts and agrees with the consideration and resolution of the issues in accordance with the Company’s specified terms and conditions.
3. Refund Policy
Once the user’s membership has been initiated, no refund will be granted unless such action is due to the Company’s direct fault. If the user has any doubts as to whether the Zortout System is suitable software or has any queries about the features of the services, the user may contact the Company for a free fifteen (15) day trial of the services, along with additional support services. The Company reserves the right not to be liable for any damage beyond general damages caused by a Zortout System error. In the event that the Company is liable to compensate for any damages caused by a Zortout System error, the amount of compensation for all damages shall be limited to the total amount of services fees paid by the user to Zortout within one (1) year from the date of the Zortout system failure and the user agrees to accept such limitation of liability.
4. Request for Deletion of User Data
The user has the right to request the deletion of all personal data that the Company has collected and associated with their user account. Data deletion requests can be made by contacting us by sending an email to support@zortout.com or through the Company’s customer service portal at https://zortout.com/contact.
After receipt of the data deletion request, the Company will verify the user’s identity and complete the deletion of all data associated with the specified account from its systems within 30 days, in accordance with applicable laws and regulations, provided that the Company does not support partial data deletion requests. Once the process is complete, the user will receive a confirmation of successful data deletion.
Right for Deletion of Personal Data
The user may request the Company to delete, destroy or anonymize personal data in the following cases: – When the processing of personal data is no longer necessary; – When the user withdraws consent to the processing of personal data and the Company has no legal grounds to continue processing that personal data; – When the user objects to the processing of their personal data; – When the personal data has been unlawfully processed. User can request the deletion of their personal data by sending an email to DPO@zortout.com.
5. Amendment of the Agreement or Zortout Services
The Company reserves the right to amend these terms and conditions at any time. The Company will provide notice through various channels not less than 30 days before the effective date of the terms and conditions. Such amendment will be effective and legally binding on you from the expiration of the specified period upon being posted on our website for the provision of services or when the Company uses reasonable efforts to notify users of the changes by other means. Please check these terms and conditions regularly for any amendments. Your continued use of the services after the terms and conditions have been posted on the website or when the Company has notified users of this via other channels constitutes your agreement and consent to be legally bound by the amended terms and conditions.
These terms are entered into and agreed to by both parties, subject to the Company’s Privacy Policy and other terms and conditions, including policies regarding certain uses, features and promotions, and services provided to the users, all of which are part of and incorporated into these terms and conditions (collectively referred to as the “Terms and Conditions”). By using the services, the user acknowledges that he/she has read, understood and agrees to be bound by these Terms and Conditions, and the user agrees to use these Terms and Conditions in connection with the shipping of the goods, as detailed below.
Rights and Obligations of the ZORT Platform
1. ZORT Platform is only an intermediary between users and logistics providers. ZORT Platform provides services regarding calling for freight services and forwarding information to logistics providers via the Application Programming Interface (API).
2. ZORT Platform is responsible for forwarding delivery information to the logistics provider and displaying the delivery status in the system based on information from the logistics provider, starting from the delivery until the goods reach the recipient.
3. ZORT Platform reserves the right to pay the shipping costs received from the user to the logistics provider, including insurance costs for the delivered goods as specified and requested by the user, and other expenses (if any).
(3.1) Shipping rates are as determined by the ZORT Platform. User can check the delivery rates on the shipping services page on the ZORT Platform.
(3.2) When there is a government policy such as increased fuel prices, increased electricity prices or other factors that increase costs and affect the shipping rates of the logistics provider, ZORT Platform reserves the right to adjust the shipping rates.
(3.3) If there is any adjustment in the ZORT Platform shipping rates, the user will be notified in advance.
(3.4) The calculation method for shipping costs will be based on the weight or size of the packaging box, whichever is higher. The size and weight of the package to be delivered will be determined by the logistics provider.
4. ZORT Platform acts as an intermediary in providing cash on delivery services. The details and conditions of the cash on delivery services are as follows:
(4.1) In the event that the user wishes to deliver the goods by selecting the cash on delivery payment method, ZORT Platform has the right to receive the cash on delivery payment on behalf of the user, and later ZORT Platform shall transfer the actual cash on delivery payment amount to the user.
(4.2) ZORT Platform collects a cash on delivery fee in line with the value of the goods upon completion of each transaction, in order for the ZORT Platform to transfer the cash on delivery fee to the logistics provider. The Company reserves the right to change, amend, or cancel the Terms and Conditions without prior notice. After any change, amendment, or cancellation of the Terms and Conditions is made, the Company will notify you on the website. If you continue to use the ZORT Platform after being notified of such change, it will be deemed that you have read, understood, and accepted all Terms and Conditions. In addition, the user agrees and understands that the cash on delivery service fee under these Terms and Conditions will be subject to tax deductions at the rate stipulated by law.
(4.3) ZORT Platform will transfer the payment for goods received from cash on delivery to the user only when the logistics provider has made the payment to ZORT Platform. If that day falls on a public holiday, the user will receive such amount on the following day. If there is a change in the transfer schedule, ZORT Platform will notify the user within 7 business days. The fee for cash on delivery service will be deducted from the amount that the user receives in accordance with the Terms and Conditions of the cash on delivery service specified undersection section 4.2.
(4.4) The delivery of the parcel will be completed when ZORT Platform receives the cash on delivery payment from the logistic provider and the buyer has signed for receipt of the parcel.
(4.5) In the event that the parcel delivery is completed but the buyer returns the parcel due to the user’s own problem, the user is responsible for coordinating or refunding the cash on delivery payment to the recipient. ZORT Platform is not responsible for the return of the parcel or refund.
(4.6) In the event of any irregularity in the return of cash on delivery goods, the user shall notify ZORT Platform of such irregularity within 15 days after the Proof of Delivery (POD) has been issued. ZORT Platform shall not be liable for any claim that is raised more than 15 days after the Proof of Delivery (POD) has been filled in.
1. Freight transport operations
(1.1) All goods that the user requests for delivery services with a logistics provider through the ZORT Platform shall apply the delivery rates as specified on the website of such logistics provider.
(1.2) Delivery region means the recipient’s place of receipt of the goods, covering the territory in Thailand, subject to the terms and conditions of such logistics provider.
(1.3) The user is responsible for paying the shipping cost to the ZORT Platform. The shipping cost will be calculated based on the weight or size of the packaging box, whichever is higher, or as determined by the ZORT Platform. The cost will be announced to the user within 7 days in advance.
2. Cash on delivery services
(2.1) By improving the efficiency of the logistics provider’s cash on delivery services, the user agrees and grants ZORT Platform the right to assign or appoint a company, affiliated company, or third party of the logistics provider for the cash on delivery services at the sole discretion of the ZORT Platform. The logistics provider will act on its behalf and certify the operation of the cash on delivery services and will also protect all material rights and operate the cash on delivery services in accordance with the purposes of this Terms and Conditions.
(2.2) Both parties agree to the maximum value of the cash on delivery that will be handled by the various logistics providers.
3. Compensation for damages
(3.1) In the event that the report and the delivered goods are conflict in terms of quantity or details of the goods, ZORT Platform is not obligated to compensate for any loss of goods resulting from the fault of the logistics provider. However, the user is entitled to claim compensation directly from the logistics provider.
(3.2) The consideration of compensation for damages resulting from claims for damage or loss shall be in accordance with the terms and conditions of the logistics provider, and ZORT Platform shall have no involvement in this dispute.
4. Insurance
(4.1) Compensation for damage or loss of goods by using insurance shall be in accordance with the terms and conditions of the logistics provider.
(4.2) The user shall pay the various expenses that both parties agree to use for insurance according to the conditions agreed upon with the logistics provider or if additional insurance is required to increase the value of compensation for damages to the parcel, the user is entitled to enter into the agreement with the logistics provider directly.
5. Prohibited Goods: User shall not request ZORT Platform and logistics provider to deliver goods which are not permitted to be delivered under the applicable laws and regulations, or goods listed below. Any violations will be solely responsible by the user.
(5.1) Gunpowder, guns, fuel, toxic chemicals, sharp objects, agricultural chemicals and other hazardous substances.
(5.2) Cigarettes, electronic cigarettes, other related products and alcoholic beverages.
(5.3) Artwork, manuscripts, postcards and letters.
(5.4) Securities, cash, banknotes, credit cards, debit cards, and cash cards.
(5.5) Passport, national identity card and other personal information documents issued by government officials or financial documents e.g. bills of exchange which are similar to cash, stocks, instruments, debt instruments, documents containing personal data, treasury receipts and valuable documents.
(5.6) Illegal import or export of goods, military supplies, illegal forest products, illegal printed media, and other things that are illegal or affect public order.
(5.7) Parts of human, animal or plant, either alive or dead.
(5.8) Fresh food or edible raw food which requires refrigeration or freezing, unless the method of delivery or receipt of the goods requires a separate written agreement with the consent of both parties.
(5.9) Other goods that the logistics provider informs the user through the logistics provider’s website from time to time that the delivery is contradict to the law.
1. The user is responsible for payment of the shipping costs, goods insurance costs and other costs (if any) to the ZORT Platform.
2. The user is prohibited from disclosing, by any means, details of shipping costs or any details related to the delivery of goods through the ZORT Platform’s shipping services to any third party without the consent of the ZORT Platform.
3. The user warrants that the delivered goods comply with the Terms and Conditions described herein and do not infringe the rights of the logistics provider or any third party or are prohibited goods. In case of any infringement, the user shall be solely responsible for any damage and costs incurred by the logistics provider or any other party.
4. To ensure that the user’s shipment is proceeded correctly, the user must provide ZORT Platform and logistics provider with accurate and genuine information regarding weight, size, special conditions, address, contact information and telephone numbers. For goods with special characteristics (e.g. larger than standard size, heavier than standard weight, fragile, easily leaking, etc.), the user must provide technical information, symbols or warning labels to ZORT Platform and logistics provider in advance.
5. The user acknowledges that the use of packaging provided by the logistics provider (including but not limited to materials, equipment and tools) does not guarantee the safety of the parcel during delivery. The user is obliged to ensure that all goods are properly packed in boxes or other suitable packaging for shipping, suitable for the goods, weight and quantity of the goods, to prevent any damages that may occur to the goods, in accordance with packaging standards that are not less than the packaging policy of the logistics provider as notified from time to time. The logistics provider may request to repackage the goods before accepting the goods if the logistics provider deems that the packaging is not suitable for shipping and may cause damage to the goods or other goods or to maintain the cleanliness and safety of all goods.
1. Termination of Agreement
(1.1) If either party fails to comply with any one or more of the provisions of this agreement and fails to remedy such breach within a period of fifteen (15) calendar days, the other party shall have the right to terminate this agreement immediately without giving any notice, either verbal or written, to the other party, and the agreement shall be deemed terminated immediately.
(1.2) In the event of any issues relating to these Terms and Conditions, both parties agree to apply the Civil and Commercial Code of Thailand in its enforcement.
(1.3) f either party having the right to terminate the agreement fails to exercise the right as stated above, such right to terminate the Terms and Conditions shall remain in effect until the party in breach of the Terms and Conditions has made complete remedy.
2. Force Majeure
(2.1) A Force Majeure event means an event or events beyond either party’s reasonable control that affects the performance of these Terms and Conditions and prevents either party from compliance with the Terms and Conditions. Force Majeure includes, but is not limited to, fire, natural disaster, quarantine of ships, strikes or other labor problems, war, riots, rebellion, civil commotion, anarchy, epidemics, destruction or official government policies directly related to the performance of these Terms and Conditions, as well as other matters that are unavoidable and beyond the reasonable control of either party, such as earthquakes, volcanic eruptions, floods, landslides, subsidence, typhoons, storms, hail, the enactment of new laws, regulations, orders, economic sanctions, border closures, war and armed conflict, revolution, coup d’état, large-scale riots, terrorism, invasion, breakdown/disruption of primary communication networks, major power system failures, large-scale cyber-attacks (affecting the entire system), and disruptions of public transportation systems, outbreak of a serious infectious disease (such as COVID-19), disease control announcement, lockdown, etc., causing one or both parties to the agreement are unable to perform the contract.
(2.2) The party that is affected by a Force Majeure event shall not be liable for the consequences of such event i.e. such party shall not be liable for any damages and expenses whatsoever arising from such Force Majeure event.
Confidentiality
1. Both parties agree to keep these Terms and Conditions and all related terms and conditions confidential and not disclose them to any person unless the other party has consented to the same or has been ordered by a competent authority to disclose the information or such information has become public information accessible to all.
2. Both parties confirm that their employees have complied with the confidentiality obligations regarding these Terms and Conditions.
3. This confidentiality obligation shall be binding on both parties from the date the user agrees to enforce it and shall remain in effect for a period of three (3) years from the date the user agrees to enforce it.
4. In the event that either party neglects or infringes the aforementioned confidentiality obligations, the other party is entitled to terminate the agreement. In addition, the infringing or neglecting party shall be liable for any claims for damages from third parties.
Disclosure of information
The Company’s primary purposes for collecting personal information upon registration are to enable the user to access the Company’s website and services, provide customer support, and ensure a safe and efficient user experience.
The user agrees that the Company may use their personal data to:
Other provisions
1. In the event of any issue that is not specified in these Terms and Conditions and/or any amendments to the content of these Terms and Conditions and/or any attachments, both parties must agree in writing and affix signatures from both parties to be enforceable and such documents shall be deemed an integral part of these Terms and Conditions.
2. During the term of these Terms and Conditions, neither party shall be permitted to transfer or assign its rights and obligations under these Terms and Conditions to any third party, whether in whole or in part, without the consent of the other party.
3. Both parties have the right to amend these Terms and Conditions. Such amendment shall not be considered a breach of these Terms and Conditions if it is signed and executed by both parties.
4. The tax liability and any other duties of the parties related to the performance of these Terms and Conditions shall be in accordance with applicable tax laws and regulations.
5. In the event of a dispute arising under these Terms and Conditions, the laws of Thailand shall apply.
Upon acceptance of these Terms and Conditions, these Terms and Conditions shall become effective immediately.
This Personal Data Processing Agreement (the “Agreement”) shall apply in conjunction with the Zortout Service Agreement (the “Master Agreement”), where you agree to the Master Agreement, between Zortout Co., Ltd., located at 188 Spring Tower Building, 20th Floor, Unit 1-2, Phaya Thai Road, Thung Phaya Thai Sub–district, Ratchathewi District, Bangkok, hereinafter referred to as “Zortout”) and you, hereinafter referred to as the “Data Controller”.
Under the Master Agreement, you are responsible for the control of Personal Data, which includes assigning or appointing Zortout to process, use or disclose (“Process”) Personal Data on your behalf. You, as the Data Controller, is entitled to decide, determine the format and purpose of the processing of Personal Data, and have entrusted Zortout, as the Data Processor, to Process such information for the purpose of using Zortout’s services in accordance with the Master Agreement.
Section 1. Definitions
For the purposes of this Agreement, the following terms shall have the following definitions:
“Personal Data” means any personal data processed by Zortout on behalf of or at the direction of the Data Controller pursuant to the Master Agreement.
“Personal Data Protection Law” means the Personal Data Protection Act B.E. 2562 (2019), including any data protection law or personal data protection law of other countries.
“Personal Data Protection Law of Thailand” means the Personal Data Protection Act B.E. 2562 (2019).
“Data Processor” means Zortout.
“Sub–processor” means any person appointed by or on behalf of Zortout to Process Personal Data on behalf of the Data Controller in connection with this Agreement.
The terms “Board”, “Data Controller”, “Data Subject”, “Personal Data”, “Office” and any other definitions shall have the same meanings and interpretations as defined under the Personal Data Protection Law of Thailand.
Section 2. Processing of Personal Data
Zortout agrees to comply with the Personal Data Protection Law in relation to the Personal Data that the Data Controller has or will transmit to Zortout and will not Process the Personal Data of the Data Controller in any way except as instructed in writing by the Data Controller.
Section 3. Obligations of the Data Controller
The Data Controller agrees to do the following:
(3.1) Considering the nature, context, scope and purpose of the processing of Personal Data, including assessing the risks and likelihood of occurrence and the severity of the impact on the rights and freedoms of the Data Subject, the Data Controller agrees to provide appropriate security measures for Personal Data, which include administrative safeguards, technical safeguards and physical safeguards, to ensure that a level of security is appropriate to the risk, and such measures are in accordance with Section 37 (1) of the Personal Data Protection Law of Thailand.
(3.2) The Data Controller agrees to establish the Personal Data security standards pursuant to Section 3.1 above in the Data Controller’s data protection policy in proportion to the extent necessary for the Personal Data processing activities.
(3.3) The Data Controller agrees to provide appropriate security measures to ensure that Personal Data is processed only to the extent necessary, including the amount of Personal Data collected, the scope, the retention period and access to the data. Such measures shall ensure that Personal Data shall not be interfered by other parties.
(3.4) The Data Controller acknowledges that Personal Data means information about a natural person that can identify the individual, either directly or indirectly. The Data Controller will take an action in accordance with the Personal Data Protection Law to ensure that the processing of Personal Data is appropriate and lawful.
Section 4. Obligations of Zortout
Zortout agrees to proceed as follows:
(4.1) Comply with the Personal Data Protection Law related to the processing of Personal Data of the Data Controller.
(4.2) Process Personal Data only as specified in writing by the Data Controller.
(4.3) Ensure that the person authorized to Process Personal Data shall keep such Personal Data confidential or take legal action as appropriate.
(4.4) Comply with the Personal Data security measures under the Personal Data Protection Law by providing Personal Data security measures covering administrative safeguards, technical safeguards and physical safeguards to ensure that the level of security is appropriate to the potential risks to the rights and freedoms of individuals, and such measures are in accordance with Section 40 (2) of the Personal Data Protection Law of Thailand.
(4.5) Do not subcontract any work related to the processing of Personal Data of the Data Controller, whether in whole or in part, to any other Data Processor, unless the Data Controller has provided written consent. Zortout shall remain responsible for such subcontracted work and shall ensure that the subcontracted Data Processor complies with this Agreement and the Personal Data Protection Law. The Data Controller agrees and acknowledges that Zortout stores data, including Personal Data of the Data Controller, on the Microsoft Azure cloud in Singapore.
(4.6) Support the Data Controller to the fullest extent possible by using appropriate technical and organizational measures to enable the Data Controller to perform its duties in responding to requests to exercise the rights of Data Subject as required by Personal Data Protection Law.
(4.7) Zortout shall immediately notify the Data Controller of any incident of data leakage, breach, unauthorized access, use or alteration of Personal Data received from the Data Controller.
(4.8) Where the Data Controller deems appropriate, Zortout shall delete or return all Personal Data to the Data Controller after the processing of the Personal Data has ended, including deleting all existing copies of the data, unless the law requires the continued retention of such Personal Data.
(4.9) Upon request of the Data Controller, Zortout shall provide the necessary information to enable the Data Controller to verify compliance with the Personal Data Protection Law and to enable the Data Controller or the Data Controller’s authorized representative to conduct an audit of the performance.
(4.10) Protect and indemnify the Data Controller against any loss, damages and expenses incurred by the Data Controller resulting from any breach of the Personal Data Protection Law or any breach of this Agreement by Zortout.
(4.11) Not transfer or consent to the transfer of data abroad without the prior written consent of the Data Controller, and Zortout will ensure that such Personal Data will be adequately protected to achieve the purpose of providing the services and under the Agreement. The Data Controller agrees and acknowledges that Zortout maintains the data, including the Data Controller’s Personal Data, which is transferred to Microsoft Azure cloud storage in Singapore.
Section 5. General Terms
1. Confidentiality
Both parties agree to keep this Agreement and any information received from the other party under this Agreement (“Confidential Information”) confidential and shall not use or disclose this Confidential Information without the prior written consent of the other party, except where disclosure is required by law and/or is publicly available.
2. Notification
All notices and communications under this Agreement shall be in writing and shall be given by email or by postal mail as specified in this Agreement. The address specified herein may be amended from time to time.
Section 6. Applicable Law and Jurisdiction
(6.1) This Agreement shall be governed by the laws of Thailand.
(6.2) Any dispute relating to this Agreement which cannot be resolved by both parties shall be subject to the jurisdiction of the Thai courts.
Section 7. Enforcement of the Agreement
This Agreement shall take effect from the date of signatures by both parties and shall be deemed an integral part of the Master Agreement. Zortout’s obligations and liabilities in performing this Agreement shall be terminated upon the date on which Zortout and the Data Controller agree to terminate the Master Agreement. The termination of this Agreement shall not affect Zortout’s obligations to delete or destroy Personal Data as described in Section 4.8 of this Agreement.
This announcement shall take effect on and from November 19, 2025
