ZORTOUT SUPPORT SERVICE SCOPE USER AGREEMENT
SUPPORT SERVICE SCOPE AGREEMENT
For customers who purchase or renew a subscription.
We will provide advice,intruction or show example step about how to use our platform.
Our standard support service EXCLUDE the service to input/setup whole data of customer.
If customer found any issue on our platform. Customer shall promptly inform through our communication channels.
General issue would take 2-3 days to resolve.
For issue which is related to platform/hardware/network on customer environment.
We will consider this kind of issue as resolved once we are able to provide you the proven information
that our platform is working correctly.
Customer must contact those involved parties with the information of issue from us.
We will NOT provide any direct remote resolve issue on customer platform/hardware/network.
Changes To This Agreement Or The Services.
Zortout reserves the right to alter these Terms and Conditions at any time. Such changes will be effective and legally binding on you when posted on our website for the Service or when we use reasonable efforts to notify you by other means. Please review these Terms and Conditions periodically for changes. Your continued use of this Service after amended Terms and Conditions is posted on this website or is otherwise brought to your attention signify that you agree and accept to be legally bound by the changes.